“Need anything? Let’s chat” - Four Seasons chat offers personal assistance at your fingertips, providing residents with contactless access to the legendary service of Four Seasons at any time, from anywhere, on any occasion.
At Four Seasons Private Residences Bangkok at Chao Phraya River, it is our top priority to ensure that residents enjoy an unparalleled experience. Four Seasons Chat was designed to heighten the experience of residents and guests, ensuring that all their needs are met regardless of time or place.
The platform places our staff at residents’ fingertips for any inquiry or service, no matter how big or small. Through the chat service, residents can use their phones to request everything from a spa booking or a midnight snack, to adding an extra person to a dinner reservation or retrieving their car using the valet service.
“Four Seasons Chat has allowed us to be ever more personalized and connected to our residents” says Ninphan, assistant director of residences. “Recently, one of our residents who travels frequently for business, realized she had left her lucky shoes at home when she was on her way to the airport. We were able to quickly communicate through Chat, and managed to deliver them to her just in time for take-off! That’s the level of service we strive to deliver to our residents and homeowners every day.”
Residents can chat with their residential team through their preferred channel, including either the Four Seasons App, WhatsApp, Line, Facebook Messenger, WeChat or SMS. The result is a seamlessly integrated conversation with our people – without the use of chatbots – that creates uniquely tailored hospitality experiences that are facilitated digitally but delivered with a distinctly human approach. This ensures that our residents’ expectations are met and exceeded every day, even when they do not interact with the team in person. Communication is made easy with Four Seasons Chat ability to translate more than 100 languages efficiently and in real time, offering the best-in-class response times of a matter of minutes.
We continue to evolve our service in both residence and hotel offerings to incorporate digital enhancements that are powered by people, to facilitate and strengthen personal connection. This platform will also be introduced to guests from their very first day at Four Seasons Hotel Bangkok at Chao Phraya River and is available for residents at all 106 Four Seasons Hotels, Resorts and Residences worldwide.